Shipping Policy

1. Order Processing

• Orders are typically processed within 2 business days after payment confirmation.

• Orders placed after [time] (e.g., 2 PM GMT) or on weekends or public holidays will be processed the following business day.

• You will receive an email notification once your order has been processed and shipped.

2. Shipping Methods and Delivery Time

We offer a variety of shipping options to meet your needs. Delivery times are estimated from the time your order is shipped.

• Standard Shipping (UK): Delivery within 5 to 7 business days.

• Express Shipping (UK): Delivery within 3 to 5 business days.

• International Shipping: Delivery within 2 to 3 weeks (depending on the destination country).

Please note that these delivery times are estimates and may vary based on factors such as weather conditions, shipping carrier delays, or customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method you choose. You may also be eligible for free shipping if your order exceeds a certain amount.

• Free Shipping: Available on orders over £100 for UK orders.

• International Shipping: International shipping rates are calculated at checkout.

For any special shipping requests or if you have specific shipping preferences, please contact us prior to placing your order.

4. International Shipping

We are pleased to offer international shipping to the following countries: Europe and USA. International shipping rates and delivery times vary based on the destination. Please note that customers are responsible for any customs duties, taxes, or other import fees that may be imposed by the destination country.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

If you experience any issues with tracking or need further assistance, please reach out to our customer support team at [contact email/phone].

6. Delivery Issues

• If your order is delayed or missing, please contact us within 2 days of the expected delivery date so we can assist you in locating your package.

• If a package is returned to us due to an incorrect address or failed delivery attempts, we may charge an additional shipping fee to reship the order.

7. Packaging

We take great care in packaging your products securely to ensure they reach you in perfect condition. Our packaging materials are chosen to minimize the risk of damage during transit.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 3 days of receiving the order, providing your order number, a description of the damage, and photos if possible. We will arrange for a replacement or refund, depending on your preference.

9. Address Accuracy

Please ensure that all address details provided during checkout are correct, including your name, shipping address, and contact information. We are not responsible for delays or issues caused by incorrect or incomplete address information.

10. Shipping Restrictions

For safety and security reasons, we do not ship to [list any specific countries or regions you do not ship to].

11. Customer Support

If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact our customer support team at [contact email/phone].

Thank you for choosing [Your Business Name]! We appreciate your business and look forward to delivering your products to you as quickly as possible.